Refund Policy

We have a 2-day return policy, which means you have 48 hours from confirmed delivery time to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at tbf.brands@gmail.com. Returns are for the products only we do not currently refund shipping costs. 

You can always contact us for any return question at tbf.brands@gmail.com

 

We will do our best to help address any and all concerns. 

 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Restocking Fee

25% of original invoice price may be charged per associate discretion. We understand not all circumstances are the same and we will do our best to keep your business.